Gender Differences and Consumer Purchase-decision: The Moderating Effect of Income Levels among Mall-Consumers in Dar es Salaam - Tanzania
Corresponding Author(s) : Winnrose Elifuraha Mmari
Journal of Humanities & Social Science (JHSS),
Vol. 10 No. 2 (2021): Special Issue on Gender I
Abstract
The field of gender has recently gained acceptability across the globe. While the
concept of gender development has been widely studied, the link between gender
attributes, income and consumer purchase-decision at the market place requires
an extensive assessment. This work explores how income level moderates the
relationship between gender differences and consumer purchase-decision. A crosssectional research design was adopted and data were collected from 218 sampled
consumers across 11 retail stores in Dar es Salaam, Tanzania. Structural equation
modelling (SEM) was used to test the conceptual framework. Findings revealed a
moderating effect of income in the relationship between gender differences and
consumer decision-making. Therefore, the study concluded that although
consumers across gender might not be able to purchase what they want because of
income, their preferences will not change: they will wait for their income to
purchase their substitutes. It was recommended that while designing sales
strategies, businesses should have a clear understanding of gender differences and
income levels as they influence consumers’ purchase-decisions and organisational
sales performance.
Keywords
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Endnote/Zotero/Mendeley (RIS)BibTeX
- Ahmed, M. E., N. Samad & M. M. Khan. 2016. Income, Social Class and Consumer Behaviour: A Focus
- on Developing Nations. International Journal of Applied Business and Economic Research, 14(10):
- –6702.
- Allard, T., B. Banin. & J. Chebat. 2009. When Income Matters: Customers’ Evaluation of Shopping Malls’
- Hedonic and Utilitarian Orientations, Journal of Retailing and Consumer Services, 16(1): 40–91.
- Amole, D. 2009. Residential Satisfaction in Students’ Housing, Journal of Environmental Psychology,
- : 76–85, https://doi.org/10.1016/j.jenvp.2008.05.006.
- Babin, B. J. & E. G. Harris. 2012. Consumer Behaviour, 4th Ed. Mason. South-Western Cengage
- Learning.
- Burns, R. B. & R. A. Burns. 2012. Business Research Methods and Statistics Using SPSS, London:
- SAGE Publications, Ltd. 544pp.
- Cooper, D. R. & P. S. Schindler. 2011. Business Research Methods (11th Ed.). New York: McGrawHill/Irwin. 692 pp.
- Cox, A. D., D. Cox & R. D. Anderson. 2005. Reassessing the Pleasures of Store Shopping. Journal of
- Business Research, 58: 250–259.
- Fan, Y. W. & Y. F. Miao. 2012. Effect of Electronic Word-Of-Mouth on Consumer Purchasing
- Intention: The Perspective of Gender Differences. International Journal of Electronic Business
- Management, 10(3): 175–181.
- Farrell, D., E. Beinhocker, U. Gersch, E. Greenberg, E. Stephenson, J. Ablett & J. Devan. 2006. ‘From Made
- in China’ to ‘Sold in China’: The Rise of the Chinese Urban Consumer. Mckinsey Global Institute, 63.
- Winnrose Elifuraha Mmari & Isaac Kazungu
- JEHS, Volume 10 Number 2, 2021
- Hasan, B. 2010. Exploring Gender Differences in Online Shopping Attitude. Computers in Human
- Behaviour, 26: 597–601. doi: 10.1016/j.chb.2009.12.012.
- Homburg, C. & A. Giering. 2001. Personal Characteristics as Moderators of the Relationship Between
- Customer Satisfaction and Loyalty an Empirical Analysis. Retrieved from 10.1002/1520–
- (200101)18:1<43:aid-mar3>3.0.co;2–i on 7th October 2020.
- Huang, Z. & M. Benyoucef. 2017. The Effects of Social Commerce Design on Consumer Purchase
- Decision-Making: An Empirical Study, Electronic Commerce Research and Applications, 25: 40–
- Retrieved from https://www.sciencedirect.com/journal/electronic-commerce-research-andapplications/vol/25/suppl/c on 23rd December 2020.
- Jones, R. J., T. M. Reilly, M. Z. Cox & B. M. Cole. 2017. Gender Makes a Difference: Investigating
- Consumer Purchasing Behavior and Attitudes Toward Corporate Social Responsibility Policies.
- Corporate Social Responsibility and Environmental Management, 24(2): 133–144. https://doi. org/
- 1002/csr.1401.
- Kim, J., M. Kim, J. Yoo & M. Park. 2020. Consumer Decision-Making in a Retail Store: The Role of Mental
- Imagery and Gender Difference, International Journal of Retail & Distribution Management, 48(11):
- Retrieved from https://www.emerald.com/insight/1355–5855.htm on 23rd December 2020.
- Kim, W.C., A. Di Benedetto & R. A. Lancioni. 2011. The Effects of Country and Gender Differences
- on Consumer Innovativeness and Decision Processes in a Highly Globalized High-Tech Product
- Market. Asia Pacific Journal of Marketing and Logistics, 23(5): 714–744.
- Kusá, A., Z. Danechová, S. Findra & M. Sabo. 2014. Gender Differences in Purchase Decision-Making
- Styles. European Journal of Science and Theology, 10(5): 113–123.
- Lakshmi, V. V., D. A. Niharika & Lahari, G. 2017. Impact of Gender on Consumer Purchasing
- Behaviour, IOSR Journal of Business and Management. 19(8): 33–36. doi: 10.9790/487x1908053336.
- Mithal, V. & W. A. Kamakura. 2001. Satisfaction, Repurchase Intent & Repurchase Behavior:
- Investigating the Moderating Effect of Customer Characteristics. Journal of Marketing Research,
- (1): 131–142.
- Mo, T. 2020. Income Vs. Education Revisited–the Roles of Family Face and Gender in Chinese
- Consumers’ Luxury Consumption, Asia Pacific Journal of Marketing and Logistics, 33(4): 1052–1070.
- https://doi.org/10.1108/apjml-12–2019–0733.
- Narahari, C. A. & D. Kuvad. 2017. Customer Behaviour Towards Shopping Malls–A Study in
- Bhavnagar (Gujarat State, India). International Journal of Advance Research and Innovative Ideas in
- Education, 3(2): 211–224.
- Raajpoot, N. A., A. Sharma & J. C. Chebat. 2008. The Role of Gender and Work Status in Shopping
- Centre Patronage. Journal of Business Research, 6(1): 825–833.
- Reguraman, M. & G. Subbiah. 2019. Omni-Channel E-Tailing: Dynamics of Consumer Purchase
- Decision Behaviour, Pacific Business Review International, 11(7): 7–14. Retrieved from
- http://www.pbr.co.in/2019/2019_month/jan/1.pdf on 24th December. 2020.
- Sekaran, U. & R. Bougie. 2010. Research Methods for Business: A Skill-Building Approach (5th Ed.).
- Haddington: John Wiley & Sons.
- Sethna, B. N., S. Hazari & B. Bergiel. 2017. Influence of User Generated Content in Online Shopping:
- Impact of Gender on Purchase Behaviour, Trust & Intention to Purchase. Int. J. Electronic
- Marketing and Retailing, 8(4): 334–371.
- Gender Differences and Consumer Purchase-decision
- JEHS, Volume 10 Number 2, 2021 77
- Sharma M. K. Bhattacharya, K. & V. Sonwaney. 2012. The Study of Changing Buying Behaviour of
- Consumer in Growing Economy of India, Specific to FMCG Segment and Its Impact on
- Unorganized Retailers. The International Marketing Trend Conference, Venice, January 2012.
- Shin, D. H. 2009. Towards an Understanding of the Consumer Acceptance of Mobile Wallet.
- Computers in Human Behaviour, 25(6): 1343–1354.
- Siddiqui, W. 2016. Study on Buying Behaviour of Men and Women. Imperial Journal of Interdisciplinary
- Research, 2(4): 664–667.
- Sohail, M. S. 2015. Gender Differences in Mall Shopping: A Study of Shopping Behaviour of an
- Emerging Nation. Journal of Marketing and Consumer Behaviour in Emerging Markets, 1(1): 36–46.
- Solka, A., V. P. Jackson & M. Y. Lee. 2011. The Influence of Gender and Culture on Generation
- Consumer Decision Making Styles. The International Review of Retail, Distribution and Consumer
- Research, 21(4): 391–409.
- Walsh, G., H. Evanschitzky & M. Wunderlich. 2008. Identification and Analysis of Moderator
- Variables: Investigating the Customer Satisfaction-Loyalty. Retrieved from http://dx.doi.org/
- 1108/03090560810891109 on 20th January. 2020.
- Yusuf, M., F. Rohman & M. Rahayu. 2015. Customer Income as the Moderator on the Relation of
- Customer Satisfaction, Loyalty and Switching Intention. Retrieved from http://ijbmi. org/papers/
- (4)2/version-2/c0422016024.pdf on 20th January. 2020.
- Ahmed, M. E., Samad, N. & Khan M. M. 2016. Income, Social Class and Consumer Behaviour: A Focus
- on Developing Nations. International Journal of Applied Business and Economic Research, 14(10):
- –6702.
- Allard, T., Banin, B. & Chebat, J. 2009. When Income Matters: Customers’ Evaluation of Shopping Malls’
- Hedonic and Utilitarian Orientations, Journal of Retailing and Consumer Services, 16(1): 40–91.
- Amole, D. 2009. Residential Satisfaction in Students’ Housing, Journal of Environmental Psychology,
- : 76–85, https://doi.org/10.1016/j.jenvp.2008.05.006.
- Babin, B. J. & Harris, E. G. 2012. Consumer Behaviour, 4th Ed. Mason. South-Western Cengage
- Learning.
- Burns, R. B. & Burns, R. A. 2012. Business Research Methods and Statistics Using SPSS, London:
- SAGE Publications, Ltd. 544pp.
- Cooper, D. R. & P. S. Schindler. 2011. Business Research Methods (11th Ed.). New York: McGrawHill/Irwin. 692 pp.
- Cox, A. D., D. Cox & R. D. Anderson. 2005. Reassessing the Pleasures of Store Shopping. Journal of
- Business Research, 58: 250–259.
- Fan, Y. W. & Y. F. Miao. 2012. Effect of Electronic Word-Of-Mouth on Consumer Purchasing
- Intention: The Perspective of Gender Differences. International Journal of Electronic Business
- Management, 10(3): 175–181.
- Farrell, D., E. Beinhocker, U. Gersch, E. Greenberg, E. Stephenson, J. Ablett & J. Devan. 2006. ‘From Made
- in China’ to ‘Sold in China’: The Rise of the Chinese Urban Consumer. Mckinsey Global Institute, 63.
- Hasan, B. 2010. Exploring Gender Differences in Online Shopping Attitude. Computers in Human
- Behaviour, 26: 597–601. doi: 10.1016/j.chb.2009.12.012.
- Winnrose Elifuraha Mmari & Isaac Kazungu
- JEHS, Volume 10 Number 2, 2021
- Homburg, C. & A. Giering. 2001. Personal Characteristics as Moderators of the Relationship Between
- Customer Satisfaction and Loyalty an Empirical Analysis. Retrieved from 10.1002/1520–
- (200101)18:1<43:aid-mar3>3.0.co;2–i on 7th October 2020.
- Huang, Z. & M. Benyoucef. 2017. The Effects of Social Commerce Design on Consumer Purchase
- Decision-Making: An Empirical Study, Electronic Commerce Research and Applications, 25: 40–
- Retrieved from https://www.sciencedirect.com/journal/electronic-commerce-research-andapplications/vol/25/suppl/c on 23rd December 2020.
- Jones, R. J., T. M. Reilly, M. Z. Cox & B. M. Cole. 2017. Gender Makes a Difference: Investigating
- Consumer Purchasing Behavior and Attitudes Toward Corporate Social Responsibility Policies.
- Corporate Social Responsibility and Environmental Management, 24(2): 133–144. https://doi. org/
- 1002/csr.1401.
- Kim, J., M. Kim, J. Yoo & M. Park. 2020. Consumer Decision-Making in a Retail Store: The Role of Mental
- Imagery and Gender Difference, International Journal of Retail & Distribution Management, 48(11):
- Retrieved from https://www.emerald.com/insight/1355–5855.htm on 23rd December 2020.
- Kim, W.C., A. Di Benedetto & R. A. Lancioni. 2011. The Effects of Country and Gender Differences
- on Consumer Innovativeness and Decision Processes in a Highly Globalized High-Tech Product
- Market. Asia Pacific Journal of Marketing and Logistics, 23(5): 714–744.
- Kusá, A., Z. Danechová, S. Findra & M. Sabo. 2014. Gender Differences in Purchase Decision-Making
- Styles. European Journal of Science and Theology, 10(5): 113–123.
- Lakshmi, V. V., D. A. Niharika & Lahari, G. 2017. Impact of Gender on Consumer Purchasing
- Behaviour, IOSR Journal of Business and Management. 19(8): 33–36. doi: 10.9790/487x1908053336.
- Mithal, V. & W. A. Kamakura. 2001. Satisfaction, Repurchase Intent & Repurchase Behavior:
- Investigating the Moderating Effect of Customer Characteristics. Journal of Marketing Research,
- (1): 131–142.
- Mo, T. 2020. Income Vs. Education Revisited–the Roles of Family Face and Gender in Chinese
- Consumers’ Luxury Consumption, Asia Pacific Journal of Marketing and Logistics, 33(4): 1052–1070.
- https://doi.org/10.1108/apjml-12–2019–0733.
- Narahari, C. A. & D. Kuvad. 2017. Customer Behaviour Towards Shopping Malls–A Study in
- Bhavnagar (Gujarat State, India). International Journal of Advance Research and Innovative Ideas in
- Education, 3(2): 211–224.
- Raajpoot, N. A., A. Sharma & J. C. Chebat. 2008. The Role of Gender and Work Status in Shopping
- Centre Patronage. Journal of Business Research, 6(1): 825–833.
- Reguraman, M. & G. Subbiah. 2019. Omni-Channel E-Tailing: Dynamics of Consumer Purchase
- Decision Behaviour, Pacific Business Review International, 11(7): 7–14. Retrieved from
- http://www.pbr.co.in/2019/2019_month/jan/1.pdf on 24th December. 2020.
- Sekaran, U. & R. Bougie. 2010. Research Methods for Business: A Skill-Building Approach (5th Ed.).
- Haddington: John Wiley & Sons.
- Sethna, B. N., S. Hazari & B. Bergiel. 2017. Influence of User Generated Content in Online Shopping:
- Impact of Gender on Purchase Behaviour, Trust & Intention to Purchase. Int. J. Electronic
- Marketing and Retailing, 8(4): 334–371.
- Gender Differences and Consumer Purchase-decision
- JEHS, Volume 10 Number 2, 2021 79
- Sharma M. K. Bhattacharya, K. & V. Sonwaney. 2012. The Study of Changing Buying Behaviour of
- Consumer in Growing Economy of India, Specific to FMCG Segment and Its Impact on
- Unorganized Retailers. The International Marketing Trend Conference, Venice, January 2012.
- Shin, D. H. 2009. Towards an Understanding of the Consumer Acceptance of Mobile Wallet.
- Computers in Human Behaviour, 25(6): 1343–1354.
- Siddiqui, W. 2016. Study on Buying Behaviour of Men and Women. Imperial Journal of Interdisciplinary
- Research, 2(4): 664–667.
- Sohail, M. S. 2015. Gender Differences in Mall Shopping: A Study of Shopping Behaviour of an
- Emerging Nation. Journal of Marketing and Consumer Behaviour in Emerging Markets, 1(1): 36–46.
- Solka, A., V. P. Jackson & M. Y. Lee. 2011. The Influence of Gender and Culture on Generation
- Consumer Decision Making Styles. The International Review of Retail, Distribution and Consumer
- Research, 21(4): 391–409.
- Walsh, G., H. Evanschitzky & M. Wunderlich. 2008. Identification and Analysis of Moderator
- Variables: Investigating the Customer Satisfaction-Loyalty. Retrieved from http://dx.doi.org/
- 1108/03090560810891109 on 20th January. 2020.
- Yusuf, M., F. Rohman & M. Rahayu. 2015. Customer Income as the Moderator on the Relation of
- Customer Satisfaction, Loyalty and Switching Intention. Retrieved from http://ijbmi. org/papers/
- (4)2/version-2/c0422016024.pdf on 20th January. 2020
References
Ahmed, M. E., N. Samad & M. M. Khan. 2016. Income, Social Class and Consumer Behaviour: A Focus
on Developing Nations. International Journal of Applied Business and Economic Research, 14(10):
–6702.
Allard, T., B. Banin. & J. Chebat. 2009. When Income Matters: Customers’ Evaluation of Shopping Malls’
Hedonic and Utilitarian Orientations, Journal of Retailing and Consumer Services, 16(1): 40–91.
Amole, D. 2009. Residential Satisfaction in Students’ Housing, Journal of Environmental Psychology,
: 76–85, https://doi.org/10.1016/j.jenvp.2008.05.006.
Babin, B. J. & E. G. Harris. 2012. Consumer Behaviour, 4th Ed. Mason. South-Western Cengage
Learning.
Burns, R. B. & R. A. Burns. 2012. Business Research Methods and Statistics Using SPSS, London:
SAGE Publications, Ltd. 544pp.
Cooper, D. R. & P. S. Schindler. 2011. Business Research Methods (11th Ed.). New York: McGrawHill/Irwin. 692 pp.
Cox, A. D., D. Cox & R. D. Anderson. 2005. Reassessing the Pleasures of Store Shopping. Journal of
Business Research, 58: 250–259.
Fan, Y. W. & Y. F. Miao. 2012. Effect of Electronic Word-Of-Mouth on Consumer Purchasing
Intention: The Perspective of Gender Differences. International Journal of Electronic Business
Management, 10(3): 175–181.
Farrell, D., E. Beinhocker, U. Gersch, E. Greenberg, E. Stephenson, J. Ablett & J. Devan. 2006. ‘From Made
in China’ to ‘Sold in China’: The Rise of the Chinese Urban Consumer. Mckinsey Global Institute, 63.
Winnrose Elifuraha Mmari & Isaac Kazungu
JEHS, Volume 10 Number 2, 2021
Hasan, B. 2010. Exploring Gender Differences in Online Shopping Attitude. Computers in Human
Behaviour, 26: 597–601. doi: 10.1016/j.chb.2009.12.012.
Homburg, C. & A. Giering. 2001. Personal Characteristics as Moderators of the Relationship Between
Customer Satisfaction and Loyalty an Empirical Analysis. Retrieved from 10.1002/1520–
(200101)18:1<43:aid-mar3>3.0.co;2–i on 7th October 2020.
Huang, Z. & M. Benyoucef. 2017. The Effects of Social Commerce Design on Consumer Purchase
Decision-Making: An Empirical Study, Electronic Commerce Research and Applications, 25: 40–
Retrieved from https://www.sciencedirect.com/journal/electronic-commerce-research-andapplications/vol/25/suppl/c on 23rd December 2020.
Jones, R. J., T. M. Reilly, M. Z. Cox & B. M. Cole. 2017. Gender Makes a Difference: Investigating
Consumer Purchasing Behavior and Attitudes Toward Corporate Social Responsibility Policies.
Corporate Social Responsibility and Environmental Management, 24(2): 133–144. https://doi. org/
1002/csr.1401.
Kim, J., M. Kim, J. Yoo & M. Park. 2020. Consumer Decision-Making in a Retail Store: The Role of Mental
Imagery and Gender Difference, International Journal of Retail & Distribution Management, 48(11):
Retrieved from https://www.emerald.com/insight/1355–5855.htm on 23rd December 2020.
Kim, W.C., A. Di Benedetto & R. A. Lancioni. 2011. The Effects of Country and Gender Differences
on Consumer Innovativeness and Decision Processes in a Highly Globalized High-Tech Product
Market. Asia Pacific Journal of Marketing and Logistics, 23(5): 714–744.
Kusá, A., Z. Danechová, S. Findra & M. Sabo. 2014. Gender Differences in Purchase Decision-Making
Styles. European Journal of Science and Theology, 10(5): 113–123.
Lakshmi, V. V., D. A. Niharika & Lahari, G. 2017. Impact of Gender on Consumer Purchasing
Behaviour, IOSR Journal of Business and Management. 19(8): 33–36. doi: 10.9790/487x1908053336.
Mithal, V. & W. A. Kamakura. 2001. Satisfaction, Repurchase Intent & Repurchase Behavior:
Investigating the Moderating Effect of Customer Characteristics. Journal of Marketing Research,
(1): 131–142.
Mo, T. 2020. Income Vs. Education Revisited–the Roles of Family Face and Gender in Chinese
Consumers’ Luxury Consumption, Asia Pacific Journal of Marketing and Logistics, 33(4): 1052–1070.
https://doi.org/10.1108/apjml-12–2019–0733.
Narahari, C. A. & D. Kuvad. 2017. Customer Behaviour Towards Shopping Malls–A Study in
Bhavnagar (Gujarat State, India). International Journal of Advance Research and Innovative Ideas in
Education, 3(2): 211–224.
Raajpoot, N. A., A. Sharma & J. C. Chebat. 2008. The Role of Gender and Work Status in Shopping
Centre Patronage. Journal of Business Research, 6(1): 825–833.
Reguraman, M. & G. Subbiah. 2019. Omni-Channel E-Tailing: Dynamics of Consumer Purchase
Decision Behaviour, Pacific Business Review International, 11(7): 7–14. Retrieved from
http://www.pbr.co.in/2019/2019_month/jan/1.pdf on 24th December. 2020.
Sekaran, U. & R. Bougie. 2010. Research Methods for Business: A Skill-Building Approach (5th Ed.).
Haddington: John Wiley & Sons.
Sethna, B. N., S. Hazari & B. Bergiel. 2017. Influence of User Generated Content in Online Shopping:
Impact of Gender on Purchase Behaviour, Trust & Intention to Purchase. Int. J. Electronic
Marketing and Retailing, 8(4): 334–371.
Gender Differences and Consumer Purchase-decision
JEHS, Volume 10 Number 2, 2021 77
Sharma M. K. Bhattacharya, K. & V. Sonwaney. 2012. The Study of Changing Buying Behaviour of
Consumer in Growing Economy of India, Specific to FMCG Segment and Its Impact on
Unorganized Retailers. The International Marketing Trend Conference, Venice, January 2012.
Shin, D. H. 2009. Towards an Understanding of the Consumer Acceptance of Mobile Wallet.
Computers in Human Behaviour, 25(6): 1343–1354.
Siddiqui, W. 2016. Study on Buying Behaviour of Men and Women. Imperial Journal of Interdisciplinary
Research, 2(4): 664–667.
Sohail, M. S. 2015. Gender Differences in Mall Shopping: A Study of Shopping Behaviour of an
Emerging Nation. Journal of Marketing and Consumer Behaviour in Emerging Markets, 1(1): 36–46.
Solka, A., V. P. Jackson & M. Y. Lee. 2011. The Influence of Gender and Culture on Generation
Consumer Decision Making Styles. The International Review of Retail, Distribution and Consumer
Research, 21(4): 391–409.
Walsh, G., H. Evanschitzky & M. Wunderlich. 2008. Identification and Analysis of Moderator
Variables: Investigating the Customer Satisfaction-Loyalty. Retrieved from http://dx.doi.org/
1108/03090560810891109 on 20th January. 2020.
Yusuf, M., F. Rohman & M. Rahayu. 2015. Customer Income as the Moderator on the Relation of
Customer Satisfaction, Loyalty and Switching Intention. Retrieved from http://ijbmi. org/papers/
(4)2/version-2/c0422016024.pdf on 20th January. 2020.
Ahmed, M. E., Samad, N. & Khan M. M. 2016. Income, Social Class and Consumer Behaviour: A Focus
on Developing Nations. International Journal of Applied Business and Economic Research, 14(10):
–6702.
Allard, T., Banin, B. & Chebat, J. 2009. When Income Matters: Customers’ Evaluation of Shopping Malls’
Hedonic and Utilitarian Orientations, Journal of Retailing and Consumer Services, 16(1): 40–91.
Amole, D. 2009. Residential Satisfaction in Students’ Housing, Journal of Environmental Psychology,
: 76–85, https://doi.org/10.1016/j.jenvp.2008.05.006.
Babin, B. J. & Harris, E. G. 2012. Consumer Behaviour, 4th Ed. Mason. South-Western Cengage
Learning.
Burns, R. B. & Burns, R. A. 2012. Business Research Methods and Statistics Using SPSS, London:
SAGE Publications, Ltd. 544pp.
Cooper, D. R. & P. S. Schindler. 2011. Business Research Methods (11th Ed.). New York: McGrawHill/Irwin. 692 pp.
Cox, A. D., D. Cox & R. D. Anderson. 2005. Reassessing the Pleasures of Store Shopping. Journal of
Business Research, 58: 250–259.
Fan, Y. W. & Y. F. Miao. 2012. Effect of Electronic Word-Of-Mouth on Consumer Purchasing
Intention: The Perspective of Gender Differences. International Journal of Electronic Business
Management, 10(3): 175–181.
Farrell, D., E. Beinhocker, U. Gersch, E. Greenberg, E. Stephenson, J. Ablett & J. Devan. 2006. ‘From Made
in China’ to ‘Sold in China’: The Rise of the Chinese Urban Consumer. Mckinsey Global Institute, 63.
Hasan, B. 2010. Exploring Gender Differences in Online Shopping Attitude. Computers in Human
Behaviour, 26: 597–601. doi: 10.1016/j.chb.2009.12.012.
Winnrose Elifuraha Mmari & Isaac Kazungu
JEHS, Volume 10 Number 2, 2021
Homburg, C. & A. Giering. 2001. Personal Characteristics as Moderators of the Relationship Between
Customer Satisfaction and Loyalty an Empirical Analysis. Retrieved from 10.1002/1520–
(200101)18:1<43:aid-mar3>3.0.co;2–i on 7th October 2020.
Huang, Z. & M. Benyoucef. 2017. The Effects of Social Commerce Design on Consumer Purchase
Decision-Making: An Empirical Study, Electronic Commerce Research and Applications, 25: 40–
Retrieved from https://www.sciencedirect.com/journal/electronic-commerce-research-andapplications/vol/25/suppl/c on 23rd December 2020.
Jones, R. J., T. M. Reilly, M. Z. Cox & B. M. Cole. 2017. Gender Makes a Difference: Investigating
Consumer Purchasing Behavior and Attitudes Toward Corporate Social Responsibility Policies.
Corporate Social Responsibility and Environmental Management, 24(2): 133–144. https://doi. org/
1002/csr.1401.
Kim, J., M. Kim, J. Yoo & M. Park. 2020. Consumer Decision-Making in a Retail Store: The Role of Mental
Imagery and Gender Difference, International Journal of Retail & Distribution Management, 48(11):
Retrieved from https://www.emerald.com/insight/1355–5855.htm on 23rd December 2020.
Kim, W.C., A. Di Benedetto & R. A. Lancioni. 2011. The Effects of Country and Gender Differences
on Consumer Innovativeness and Decision Processes in a Highly Globalized High-Tech Product
Market. Asia Pacific Journal of Marketing and Logistics, 23(5): 714–744.
Kusá, A., Z. Danechová, S. Findra & M. Sabo. 2014. Gender Differences in Purchase Decision-Making
Styles. European Journal of Science and Theology, 10(5): 113–123.
Lakshmi, V. V., D. A. Niharika & Lahari, G. 2017. Impact of Gender on Consumer Purchasing
Behaviour, IOSR Journal of Business and Management. 19(8): 33–36. doi: 10.9790/487x1908053336.
Mithal, V. & W. A. Kamakura. 2001. Satisfaction, Repurchase Intent & Repurchase Behavior:
Investigating the Moderating Effect of Customer Characteristics. Journal of Marketing Research,
(1): 131–142.
Mo, T. 2020. Income Vs. Education Revisited–the Roles of Family Face and Gender in Chinese
Consumers’ Luxury Consumption, Asia Pacific Journal of Marketing and Logistics, 33(4): 1052–1070.
https://doi.org/10.1108/apjml-12–2019–0733.
Narahari, C. A. & D. Kuvad. 2017. Customer Behaviour Towards Shopping Malls–A Study in
Bhavnagar (Gujarat State, India). International Journal of Advance Research and Innovative Ideas in
Education, 3(2): 211–224.
Raajpoot, N. A., A. Sharma & J. C. Chebat. 2008. The Role of Gender and Work Status in Shopping
Centre Patronage. Journal of Business Research, 6(1): 825–833.
Reguraman, M. & G. Subbiah. 2019. Omni-Channel E-Tailing: Dynamics of Consumer Purchase
Decision Behaviour, Pacific Business Review International, 11(7): 7–14. Retrieved from
http://www.pbr.co.in/2019/2019_month/jan/1.pdf on 24th December. 2020.
Sekaran, U. & R. Bougie. 2010. Research Methods for Business: A Skill-Building Approach (5th Ed.).
Haddington: John Wiley & Sons.
Sethna, B. N., S. Hazari & B. Bergiel. 2017. Influence of User Generated Content in Online Shopping:
Impact of Gender on Purchase Behaviour, Trust & Intention to Purchase. Int. J. Electronic
Marketing and Retailing, 8(4): 334–371.
Gender Differences and Consumer Purchase-decision
JEHS, Volume 10 Number 2, 2021 79
Sharma M. K. Bhattacharya, K. & V. Sonwaney. 2012. The Study of Changing Buying Behaviour of
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